We want you to be completely satisfied with every purchase.
If you encounter any issues with a TicNote subscription or add-on purchase, we offer a clear and fair refund process. Please read the following to understand the applicable conditions.
Where You Bought Determines Where You Request a Refund
The refund channel depends on how you originally made your purchase.
Apple App Store
If you subscribed through the Apple App Store, you must contact Apple directly to request a refund. TicNote is unable to process refunds for purchases made through Apple's platform.
Google Play Store
If you subscribed through the Google Play Store, you must contact Google directly to request a refund. TicNote is unable to process refunds for purchases made through Google's platform.
TicNote Cloud (Web)
If you purchased a subscription on ticnote.com, please contact TicNote Support directly to request a refund.
Refund Windows
Contact us within the applicable window and we will process your refund.
Purchase Type
Refund Window
Details
Monthly Subscription
Within 3 days of billing date
Contact us within 3 days of your monthly invoice date to request a full refund.
Annual Subscription
Within 30 days of billing date
Contact us within 30 days of your annual invoice date to request a full refund.
Agent Requests
Refundable if unused
Unused Agent Requests are fully refundable. Once a request has been initiated, it is considered consumed and is non-refundable. Any remaining unused requests after partial consumption are also non-refundable.
How to Request a Refund
Follow the steps below. Most refunds are processed within 1–3 business days.
1
Confirm Your Purchase Channel
Check your receipt or confirmation email to verify where you made the purchase. If you bought through the App Store, please contact Apple directly. For all other purchases, contact TicNote Support.
2
Contact TicNote Support
Submit your refund request via the in-app "Help & Feedback" option or by emailing our support team. Please include your purchase date, order number, and the reason for your refund request.
3
Wait for Processing
Our team will review your request and complete the refund within 1–3 business days. The refund will be returned to your original payment method. Actual processing time may vary depending on your payment provider.
Important Notes
The following situations may affect the outcome of your refund request.
Refund Window Expired
Refund requests submitted more than 3 days after a monthly billing date, or more than 30 days after an annual billing date, will generally not be accepted. Please contact us promptly within the applicable window.
Agent Requests Already Used
Each Agent request initiated counts as consumed and is non-refundable. Even if unused requests remain, the consumed portion is excluded from any refund.
Keep Your Purchase Receipt
Having your order number or payment confirmation ready when you contact us will help speed up the process. You can find past invoices in your account settings.
Contact Support
Reach out to us within the refund window through any of the following channels.
We typically respond within 1–3 business days.
When submitting a refund request, please include: your registered email address or account ID, purchase date and order number, and reason for the refund. The more detail you provide, the faster we can assist you.
Refund Policy